30-day return window
Eligible items can be returned within 30 calendar days after confirmed delivery. Requests submitted after this window may not be accepted.
Return condition and who pays for return shipping
For a wrong-size or change-of-mind return, items must be unworn, unwashed, free of odor or damage, and returned in their original condition with supplied tags. Customers are responsible for return shipping. We can provide a prepaid U.S. label and deduct a $6.00 label fee from the refund, or you may use a tracked carrier of your choice. Original shipping charges are not refundable unless the return is due to our error or required by law.
Damaged, misprinted or incorrect products
If your item arrives damaged, misprinted or different from what you ordered, contact us within 30 calendar days of delivery. Include your order number, a description of the issue and clear photographs of the item, packaging and shipping label. Do not return the item until we provide instructions. Once confirmed, we will arrange a replacement or refund at no cost to you.
How to request a return, replacement or refund
- Email returns@teemakerslane.com with your order number, the item and size, and whether you are requesting a return, replacement or refund.
- For a defect, misprint or incorrect item, attach clear photographs. For a size or change-of-mind return, confirm that the item is unworn and unwashed.
- Wait for written authorization and mailing instructions before sending anything back.
- Pack the authorized item securely and ship it within the timeframe in the authorization. Keep your tracking receipt until the matter is complete.
Made-to-order changes and cancellations
Because most products enter production quickly, cancellation or order-change requests are not guaranteed. Contact support@teemakerslane.com immediately after ordering. We can cancel or change an order only if production has not begun. Once production starts, a made-to-order item cannot be cancelled or changed for a different size, color or design; the standard return process applies after delivery if the item is eligible.
Refund timing
After an approved return is received and inspected, or after we approve a no-return refund for an error, refunds are sent to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. We cannot issue refunds to a different card, bank account or payment method.